June 24, 2013

Changes Coming in July for Reporting Animal Emergencies and Complaints

Residents are advised that beginning at 6 a.m., Monday, July 1, calls  reporting animal emergencies and complaints in Montgomery County will be answered by the County Police Emergency Communications Center or MC311 call takers.

Animal-related emergencies in progress should be reported to 9-1-1. Some examples are:
  • Animal attacks in progress
  • An animal locked in a hot car (particularly important this time of year)
  • Animal cruelty in progress
  • An animal creating a traffic hazard
Calls to report animal-related complaints should go to the police non-emergency number 301-279-8000. Use that number to report:
  • A sick or injured animal or one that appears abandoned
  • An animal neglect situation
  • An animal in a trap issued by Montgomery County
  • An animal in distress due to severe weather conditions (Animals without shelter or water)
  • An animal threatening the well-being of a community member (Not in-progress)
  • An animal bite/attack (Not in-progress)
  • An animal nuisance such as an animal at large, a barking dog or not cleaning up after a pet
If you spot a dead deer along the roadway, you can report the location through the County’s MC311 Customer Service Center:
  • Call 311 or 240-777-0311 (from a cell phone), Monday through Friday, between 7 a.m. and 7 p.m., or
  • To report a dead deer on a 24/7 basis, go to www.MC311.com
To reach the Montgomery County Animal Shelter, continue to call 240-773-5960 to inquire about:
  • pet adoptions
  • the low-cost spay neuter program,
  • pet licensing,
  • reporting a lost pet or
  • other animal shelter matters.
To reach the Police Animal Services Division, continue to call 240-773-5925 :
  • To speak with an Animal Services Officer
  • Follow up on a previously reported complaint,
  • Inquire about the Animal Matters Hearing Board or
  • Inquire about rabies vaccination clinics.