Changes Coming in July for Reporting Animal Emergencies and Complaints

Residents are advised that beginning at 6 a.m., Monday, July 1, calls  reporting animal emergencies and complaints in Montgomery County will be answered by the County Police Emergency Communications Center or MC311 call takers.

Animal-related emergencies in progress should be reported to 9-1-1. Some examples are:

• Animal attacks in progress
• An animal locked in a hot car (particularly important this time of year)
• Animal cruelty in progress
• An animal creating a traffic hazard

Calls to report animal-related complaints should go to the police non-emergency number 301-279-8000. Use that number to report:

• A sick or injured animal or one that appears abandoned
• An animal neglect situation
• An animal in a trap issued by Montgomery County
• An animal in distress due to severe weather conditions (Animals without shelter or water)
• An animal threatening the well-being of a community member (Not in-progress)
• An animal bite/attack (Not in-progress)
• An animal nuisance such as an animal at large, a barking dog or not cleaning up after a pet

If you spot a dead deer along the roadway, you can report the location through the County’s MC311 Customer Service Center:

• Call 311 or 240-777-0311 (from a cell phone), Monday through Friday, between 7 a.m. and 7 p.m., or
• To report a dead deer on a 24/7 basis, go to www.MC311.com

To reach the Montgomery County Animal Shelter, continue to call 240-773-5960 to inquire about:

• pet adoptions
• the low-cost spay neuter program,
• pet licensing,
• reporting a lost pet or
• other animal shelter matters.

To reach the Police Animal Services Division, continue to call 240-773-5925 :

• To speak with an Animal Services Officer
• Follow up on a previously reported complaint,
• Inquire about the Animal Matters Hearing Board or
• Inquire about rabies vaccination clinics.