Montgomery County has been designated as a 2013-2015 Citizen Engaged Community (CEC) by Public Technology Institute (PTI) for its MC311 online and telephone information system. PTI created this annual designation program to recognize excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 services, web portal technology, telephone systems and mobile communications infrastructure.
In addition, a recent Customer Satisfaction Survey of hundreds of users of the County’s MC311 call center showed that more than 85 percent of callers were satisfied with their overall 311 experience.
Montgomery County was one of 13 jurisdictions with populations of more than 300,000 to be selected for this distinction.
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