Montgomery County’s Office of Consumer Protection (OCP) released a consumer alert video to alert residents to possible deceptive practices by air duct cleaning services. This Consumer Alert Air Duct Scams Video warns consumers about coupon-based air duct cleaning firms that engage in deceiving marketing by promoting misleadingly low prices, making unsubstantiated health claims and up-selling additional services.
The video highlights a two-step “deceptive dance” prevalent in this industry. First, coupon-based air duct cleaning firms typically gain access to a consumer’s home by advertising that they can provide a service at an extremely low cost, and then attempt to scare a consumer into purchasing hundreds or thousands of dollars of additional services by representing that dangerous conditions are present in the ducts.
For more information, call the OCP at 240-777-3636 or visit OCP’s website at www.montgomerycountymd.gov/consumer.