WSSC Water Extends ‘Get Current: Temporary Water Bill Amnesty Program’ Through Aug. 31, with Eligible Customers Receiving Bill Credits and Waived Fees

WSSC Water is extending Get Current temporary water bill amnesty program through Thursday, Aug. 31. This is the second extension of the financial assistance program that helps eligible customers with a delinquent balance as of May 1, 2023, by providing bill credits and waiving 100 percent of late payment charges and turn-on fees.

To date, more than 1,800 customers have signed up to take advantage of the benefits of the Get Current program. In working with the customers, WSSC Water has collected more than $1.5 million (including pay plan commitments).

Eligible residential customers whose household income is below 150 percent of area median income* could receive the following benefits:

• Ten percent bill credit for payment in full of the delinquent amount and 100 percent of late payment charges and turn-on fees waived.
• Five percent bill credit for 50 percent payment of the delinquent amount and successful completion of a six-month payment plan. Upon completion of the payment plan, 100 percent of late payment charges and turn-on fees are waived, and a five percent bill credit is applied.

Residential customers above 150 percent of area median income and commercial and multi-unit residential accounts with master meters are eligible for the 100 percent waiver of late payment charges and turn-on fees.

As of early August, more than 80,000 accounts were past due, accounting for $51.1 million The vast majority of overdue accounts reflected residential customers.

WSSC Water resumed residential water service turnoffs on past-due accounts on July 5. Turnoffs were temporarily suspended in June to encourage program participation.

Only after extensive customer notification and all other reasonable alternatives have been exhausted, including efforts to connect every income-constrained customer with available financial assistance, will WSSC Water disconnect water service. WSSC Water offers several financial assistance programs to help customers get current with their bills. More information on other customer assistance programs is available at wsscwater.com/assistance.

To learn more about WSSC Water’s Get Current program and determine if you qualify, visit wsscwater.com/getcurrent.

More information on eligibility for the program can be assessed by the following chart:

 

* Get Current 150 percent Area Median Income Limits by Household Size for Prince George’s and Montgomery