The first episode, "Welcome to Consumer Connection," is available now on various podcast platforms including Spotify, Apple Podcasts and Amazon Music. In this episode, Ms. Escobar introduces the podcast and its goals, sharing her extensive experience in consumer protection. She has nine years at OCP and an additional eight years with the State of Maryland.
The guest on the first podcast is Eric Friedman, the director of Montgomery County’s Office of Consumer Protection. They discuss the history and evolution of OCP, the changes in the consumer landscape, including the rise in text and email scams, and the emerging issues in Montgomery County. Director Friedman, who has been with OCP for 43 years, also shares insights into what OCP can do to help consumers facing various challenges.
Ms. Escobar expressed her enthusiasm at how the new podcast could make a difference for those who tune in.
"At OCP, we are dedicated to enforcing consumer protection laws designed to prevent unfair and deceptive business practices,” she said. “Our team works tirelessly to mediate conflicts, investigate complaints and resolve disputes. This podcast is another step in our commitment to educating the public about their consumer rights."
Future episodes will bring important updates and insights on consumer protection topics.
The Office of Broadband Programs in the County’s Department of Technology and Enterprise Services (TEBS) is providing technical support for the Consumer Connection podcast.
For more information, or to suggest topics for future episodes, email the podcast team at consumerconnection@montgomerycountymd.gov.
The Office of Consumer Protection is located at 100 Maryland Avenue, Suite 3600, in Rockville. Office hours are Monday-Friday, 8:30 a.m.-5 p.m. For more information or to file a consumer complaint, call MC 311 or 240-777-0311, or visit their website at www.montgomerycountymd.gov/ocp.
