Montgomery County Dept. of Permitting Services Stakeholders Forum Rescheduled to Wednesday, March 5

 

The Montgomery County Department of Permitting Services Stakeholders Forum has been rescheduled to Wednesday, March 5 in Wheaton.

The event is set from 9 a.m. to noon (doors open at 8:30 a.m.) at 2425 Reedie Drive, in the 2nd Floor auditorium of the Maryland-National Capital Park and Planning Commission (M-NCPPC) building, at 2425 Reedie Drive. The event was postponed from its original date of Feb. 12 due to wintry weather.

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Montgomery County Permitting Services Podcast Provides Tips for Restaurant Owners

Montgomery County is open for business and the newest Montgomery County Department of Permitting Services (DPS) Podcast episode, “Recipe for Success: Guidance for Opening a Restaurant,” provides permitting guidance and tips for those planning to open a restaurant in the County.

DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast, is joined by DPS Land Development Division Chief Linda Kobylski for a conversation that features guidance and resources for restaurant owners beginning with the important topic of selecting a location.

This 15-minute episode also highlights the permitting process from start to finish for restaurant owners. Some of the resources discussed include a zoning map, a new restaurant webpage and an updated guidance document that outlines the process such as hiring an expert, scheduling a predesign consultation, obtaining a food license, scheduling inspections and getting an alcohol license.

The “Recipe for Success: Guidance for Opening a Restaurant” episode of the Permitting Services Podcast is available now on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is posted at permittingservicespodcast.buzzsprout.com/.

Department of Permitting Services Collects 1,050 Illegally Placed Signs During ‘Sign Sweep’

Montgomery County’s Department of Permitting Services (DPS) collected 1,050 illegally placed signs during a “sign sweep” on Tuesday, Nov. 12. The removed signs were illegally placed in public rights-of-way throughout the County. The signs included campaign signs that may have been posted in the right-of-way leading up to the Nov. 5 general election.

The “sign sweep” took place on County-maintained roads. DPS did not remove signs from private property.

DPS Zoning and Code Compliance Section Manager Greg Nichols said DPS inspectors and field supervisors formed teams to target assigned areas around the County as they have done in the past.

The collected signs were transported to the Shady Grove Processing Facility and Transfer Station in Derwood for recycling.

Residents can report illegal signs at any time online by visiting the DPS website at montgomerycountymd.gov/dps and clicking on the “property complaint” button. When entering the information online, it is important to provide the address of the property complaint and a description of the issue. Complaints can be submitted anonymously.

To report illegal signs along State roadways, go to the Maryland State Highway Administration online complaint form at marylandsha.secure.force.com/customercare/request_for_service.

For more information about the Montgomery County Code and signs, visit Chapter 59 Zoning Section 6.7.7. Signs in the Public Right-of-Way.

For questions about the sign sweep, call MC 311 or 240-777-0311 outside the County limits.

‘A New Direction for Permitting’ is Topic of Newest Permitting Podcast Featuring County Executive Marc Elrich

The newest Montgomery County Department of Permitting Services (DPS) podcast episode, “A New Direction for Permitting,” features a discussion with County Executive Marc Elrich about recent improvements to streamline the permitting process, future code changes to ensure buildings are greener and safer, how innovation and technology are adding transparency, and the department’s focus on customer service.

DPS Director Rabbiah Sabbakhan joins DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast, for this conversation.

Some of the improvements made following a 4Business tour the County Executive joined included changes to permitting processes and the introduction of new programs and services to improve the customer’s experience. Some of those enhancements include free virtual design consultations, the Customer Bill of Rights, the Permitting Dashboard, GIS maps and the new eSolar program.

“My job is to make sure people know where we are going with the permitting department and how it is really making a difference,” said County Executive Elrich. “We want to make sure that if you are doing business in Montgomery County or just trying to put a deck in your backyard that you get the support you need and you get it in a way that isn’t overly complicated.”

This Permitting Services Podcast episode, “A New Direction for Permitting,” is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/.

“The Permitting Dashboard was one of the first improvements and it was launched to give customers some predictability and transparency to help them plan their projects,” said DPS Director Sabbakhan. “Technology plays a big role in these enhancements, and we are just getting started as we strive to become a world-class permitting department. Providing excellent customer service is key.”

Subscribe to the podcast by tapping the “follow” sign on the podcast provider’s platform. This episode is also available on video on the County’s YouTube channel and there are marked chapters to guide listeners and viewers to a particular topic including, Permitting for Business, Climate Action Plan, Innovation and Technology Improvements and a Focus on Customer Service.

Previous podcast episodes have addressed accessory dwelling units, building safety, deck permits, the Design for Life program, ePlans, home improvements, use and occupancy certificates, eSolar, fences, fire code compliance, GIS maps, the public right-of-way, septic systems, urban farming, vendor licenses and zoning.

Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

Earlier this year, the Permitting Services Podcast was recognized with a 2024 achievement award from the National Association of Counties (NACo) in the category of civic education and public information.

The Office of Broadband Programs in the County’s Department of Technology and Enterprise Services (TEBS) is providing technical support for the Permitting Services podcast.

DPS is located at 2425 Reedie Drive, Seventh Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. An appointment is not necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311. For more information about ePlans and eServices, visit the DPS website at montgomerycountymd.gov/dps .

Webinar on Wednesday, Oct. 16, Will Provide Information About Innovative Septic Systems

The University of Maryland Extension Office will hold its next Wednesday Water Webinar, “Alternative and Innovative Septic Systems” at noon on Wednesday, Oct. 16. The webinar will address options for home sites that present challenges to the design and operation of a septic system, such as high-water table, poor soils and small lots.

Register for the webinar online.

For information about permits for septic systems, visit the website of the Montgomery County Department of Permitting Services.

Homeowners with Septic Systems Reminded About Importance of Maintenance as ‘SepticSmart Week’ Nears

Montgomery County is reminding homeowners with septic systems about the importance of knowing where their septic system is located, what it does and how to take care of it as the U.S. Environmental Protection Agency’s (EPA) 12th anniversary of “SepticSmart Week” nears from Sept. 16-20. The annual event is designed to remind homeowners and communities about the importance of properly maintaining a septic system.

A septic system is installed to treat wastewater from a home (toilets, sinks, showers, baths, washing machines and dishwashing machines) and return it to the groundwater. In Montgomery County, there are approximately 20,000 septic systems, and the Department of Permitting Services (DPS) conducts soil testing and issue permits for septic systems. A septic system permit is required to ensure a septic system installed meets all current County and State standards relative to minimum setbacks associated with the protection of residents and the environment. These include the replacement of failing systems. Septic permits also can be required for additions or expansions to existing dwellings to ensure sufficient septic capacity or current standards are met.

“It is important for homeowners to educate themselves about their septic system and to properly maintain it to protect not only their property but the environment,” said County Executive Marc Elrich. “Homeowners should know where their septic system is located, what it does and how to take care of it. Proper maintenance will extend the life of your system and that’s much cheaper than replacing it. If you have questions about your system, County staff are available to assist and to provide educational materials and resources, including septic permit records. We are here to help.”

The County’s septic permit records date back to the 1950s, and most of the records are available electronically. It is also easier than ever to apply for septic permits.

“DPS recently updated its ePlans system, and homeowners can now apply for septic permits online instead of coming into the office with paper plans,” said DPS Director Rabbiah Sabbakhan. “Our Well and Septic section consists of five licensed environmental health specialists who are dedicated to helping customers with their septic systems. Our role is to ensure these systems are installed and operated properly.

Homeowners can learn more about how their septic system works by visiting the DPS website at montgomerycountymd.gov/dps and using the key word “septic” in the search bar. In addition to an overview section, frequently asked questions and answers and a process guide, there is an online brochure, “A Homeowners Guide to Septic Systems,” with tips about proactive care of a septic system and how it works. The Guide is also available in Spanish.

Having a general awareness about how a septic system works will help you notice when there is a problem. To prevent a problem, the DPS guide includes a checklist with tips:

• Have your system inspected and pumped out by a licensed contractor as needed or every two to five years.
• Do not pour grease, fats or harmful chemicals, such as paint and solvents, down the drain.
• Do not flush non-water-soluble items down the toilet.
• Do not use a garbage disposal.
• Do not drive or park over your soil treatment area, and only plant grass over it.
• Always direct roof and surface drainage away from your system.

The DPS homeowner’s guide for septic systems includes information about how to recognize signs of trouble. Those could include:

• Wastewater backs up or gurgles into household drains.
• A strong odor is smelled around the septic tank.
• Bright green spongy grass appears on the drain field.
• Sewage is on the ground or backs up into the house.
• The system gets waterlogged after heavy rains.

The Montgomery County Department of Environmental Protection (DEP) website is another resource for information about septic systems.

“Routine maintenance of private septic systems and water wells is vital to public health and to the preservation of our streams, waterways, and groundwater," said DEP Director Jon Monger. "Contamination can lead to diseases and toxins which harm animals, wildlife, and ecosystems. Montgomery County’s DEP works with septic system owners to ensure systems are properly maintained, installed and designed in order to protect our water quality and ensure that contaminants are not entering our streams, groundwater, and water supply wells."

“As a homeowner with a septic system, I know how important it is to keep up on maintenance,” said Montgomery County Councilmember Dawn Luedtke. “Taking care of your system isn’t important just for an individual homeowner, but also to make sure we’re all doing our part to protect the environment around us.”

For additional resources and tips about maintaining a septic system, go to the EPA’s “SepticSmart” website.

To report a problem or failure with a septic system, contact the DPS Well and Septic section by calling MC 311 or 240-777-0311.

Visit the DPS website for more information about septic systems and other online services including how to apply for, and pay for, permits; schedule inspections; check the status of a permit; request records; file a property complaint; and schedule a design consultation.

DPS offices are located at 2425 Reedie Drive, 7th Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. Appointments are not necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311.

Department of Permitting Services to Provide Customer Training for Navigating Updated Version of ‘ePlans’ Software

The Montgomery County Department of Permitting Services (DPS) will launch an updated version of its "ePlans" software on Monday, July 29. The new version of ePlans will make the permitting process easier for customers who submit residential building applications electronically. Customers utilize ePlans to apply for permits and submit construction plans online.

To help customers navigate the improved permitting system, DPS staff will provide virtual customer training sessions on Monday, Aug. 5, and Tuesday, Aug. 6. Registration is not required. Customers who want to attend a training session should visit the DPS website on the day of their choice, and click on the Microsoft Teams link to join the live, virtual training session.

In addition to providing training sessions for customers, DPS has produced five training videos to help customers utilize the updated ePlans software. These videos are posted on the County’s YouTube channel and the DPS website and include:

• Navigating Basic Functions
• Uploading Files
• Reviewing and Responding to Comments
• How to Access and Use Reports
• Downloading Approved Plans

“These software updates are designed to streamline the permitting process for our customers to make it easier and faster to get a permit,” said County Executive Marc Elrich. “DPS issues thousands of permits a year and customer satisfaction is a top priority. I hope our customers will attend the free training sessions and watch the new training videos to become familiar with how to apply for permits and upload plans in the new system.”

The training videos and links to the upcoming online training sessions are posted in the banner at the top of the DPS website.

“As project partners, we want DPS customers to know we are accessible and readily available to answer questions and to assist them throughout the permitting process, particularly at the front end with ePlans,” said DPS Director Rabbiah Sabbakhan. “Earlier this year, DPS unveiled updates to the ePlans software for fence, public right-of way, sediment control, sign, stormwater concept and all trade permit applications. These changes also included bringing well and septic permit applications online for the first time ever. Later this summer, the update will be expanded to include all commercial building permits. Indeed, we are very excited about these enhancements as the aspiration has long been 100 percent paperless permitting.”

For more information about ePlans, visit the DPS website at MontgomeryCountyMD.gov/dps or stop by the department’s customer service lobby at 2425 Reedie Drive, seventh floor, in Wheaton. DPS offices are open from 7:30 a.m. to 4 p.m. Monday-Friday and appointments are not needed. Customers may also email dps.eservices@montgomerycountymd.gov or contact MC 311 at 240-777- 0311.

Permitting Services Latest Podcast Touts New ‘eSolar’ Program to Expedite Solar Installation on Residential Rooftops

With scorching summer temperatures, many Montgomery County homeowners may be considering adding solar panels to make the most of the long summer days. The 17th episode of the Montgomery County Department of Permitting Services (DPS) podcast series, which is now available, highlights the department’s new “eSolar” program that will help get solar panels installed faster on residential rooftops by approved installers.

DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast, is joined by DPS Sustainability, Energy and Mechanical (SEM) Manager Bryan Bomer for a discussion about the eSolar program. Their discussion addressed how the eSolar program works to get solar on a rooftop faster, what projects are eligible and why homeowners should ask potential installers about the program.

“Safety and sustainability are two of our department’s top priorities and the new eSolar program addresses both of them,” said Division Chief Lucas.

The new program integrates approved third-party certified documents, including Solar APP+ (Solar Automated Permit Processing Plus), for residential rooftop solar systems through DPS’ electronic plan review system (ePlans).

“Our new eSolar program, is very exciting, and focuses on basic residential rooftop solar installations,” said DPS Manager Bomer. “The goal is to issue a near instantaneous permit with projects that are compatible with the program. Time is money and this program saves you time by expediting the permitting process. We encourage homeowners to ask their installers about this program.”

In addition to eSolar, they also discuss Bomer’s work at DPS on sustainability, energy and mechanical issues and projects, and the latest information about the code adoption cycle.

This episode of the Permitting Services podcast series is available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/.

Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform. This episode is also available on video to watch on-demand on the County’s YouTube channel.

Previous podcast episodes have covered accessory dwelling units, building safety, deck permits, the Design for Life program, home improvements, use and occupancy certificates, fences, fire code compliance, GIS maps, the public right-of-way, septic systems, urban farming, vendor licenses and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov. Earlier this year, the Permitting Services Podcast was recognized with a 2024 achievement award from the National Association of Counties (NACo) in the category of civic education and public information.

The Department of Permitting Services is located at 2425 Reedie Drive, Seventh Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. An appointment is not necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311. For more information about the permitting process for eSolar, visit the DPS website at montgomerycountymd.gov/dps.

Department of Permitting Services Launches ‘eSolar’ to Streamline the Permitting Process for Installing Residential Rooftop Solar

Montgomery County Department of Permitting Services (DPS) has launched “eSolar,” an automated permitting application to speed up and streamline the permitting process for residential rooftop solar systems by approved installers. Montgomery County is the first County in Maryland to utilize a third party to accelerate the permitting process for residential rooftop solar.

eSolar expedites code compliance review times to save time and money for installation of solar panel systems. The new program integrates app approved third-party certified documents, including Solar APP+ (Solar Automated Permit Processing Plus), for residential rooftop solar systems through DPS’ electronic plan review system (ePlans).

“Montgomery County is committed to reducing our carbon footprint and encourages everyone to invest in renewable and sustainable energy sources,” said County Executive Marc Elrich. “eSolar is a win for Montgomery County homeowners who plan to add solar panels to their residential rooftops. Instead of applications sitting in a queue waiting for approval, this automated permitting tool will expedite reviews, reducing delays and streamlining the permitting process. This will save time, and less waiting leads to more solar on rooftops and a greener Montgomery County.”

Licensed contractors are eligible for the eSolar program, which is designed for residential rooftops only. Contractors must have a valid Maryland Home Improvement Commission (MHIC) license and projects must conform with the eligibility checklist that is posted on the DPS website. Townhouses four stories above grade are considered commercial structures (not eligible for eSolar) and require a commercial solar permit.

There are two permits required for residential rooftops: the building permit for the attachment of the solar panels and an electrical permit for the connection to the home’s electrical service. These permits are issued in real time once the fees are paid online. DPS stamped approved APP certified documents serve as approved plans. This process replaces the department’s building and electrical reviews for these applications. Inspections are scheduled online as normal and require the online documents to be on site. Permitting fees are posted online.

“We are excited to launch eSolar after a successful pilot program with three companies,” said DPS Director Rabbiah Sabbakhan. “During the pilot program, DPS issued eSolar permits to participating companies and created tracking records for monitoring eSolar permits. eSolar streamlines and helps incentivize the process for permits for residential rooftop solar by running a compliance evaluation to facilitate building permit approval. During the last five years, DPS has issued more than 5,600 solar permits for residential rooftops. Those numbers are expected to increase dramatically now that we have officially launched eSolar with faster permit review and issuance. This highlights DPS implementing another significant permitting streamlining effort.”

In July 2021, County leaders announced the development of a solar automated permitting processing program (SolarAPP+) a program sponsored by the U.S. Department of Energy’s National Renewable Energy Laboratory. The DPS pilot program officially began in 2023.

For more information about eSolar, visit the DPS website at MontgomeryCountyMD.gov/dps or stop by the department’s customer service lobby at 2425 Reedie Drive, seventh floor, in Wheaton. DPS offices are open from 7:30 a.m. to 4 p.m. Monday-Friday and appointments are not needed. More information also is available by calling MC 311 or 240-777-0311.

Permitting Services Newest Podcast Focuses on Vendor Licenses

The summer months are a busy time of the year for vending activity in Montgomery County, and “Vendor Licenses” are the focus of the 16th episode of the Department of Permitting Services (DPS) podcast series. The podcast addresses specific licenses that apply to door-to-door, regular route, pushcarts/sidewalk and site-specific vendors. The new episode is now available.

“Vending is a hot topic at this time of year, and it is important to know that DPS licenses four types of vending activity," said DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast. “We encourage vendors and residents to listen to the podcast and to visit the DPS website to learn about what is and what is not allowed when it comes to vending activity in Montgomery County.”

Joining Division Chief Lucas for the discussion is DPS Code Compliance Section Manager Greg Nichols and DPS Permitting Technician Jorge Rueda. Their conversation details the application process for vendor licenses, including other departments that are involved such as the Department of Health and Human Services, as well as provides information about picture identification cards, inspections, regulations, safety guidelines and zoning issues.

“We encourage vendors to plan early and come talk to us before filing an application,” said Division Chief Lucas. “If there is one take away from the podcast, we hope vendors will understand the importance of getting a license and that they contact us early on to ensure they understand the process from beginning to end. We want vendors to know we are here to help.”

This episode of the Permitting Services Podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform. This episode is also available on video to watch on-demand on the County’s YouTube channel.

Previous podcast episodes have covered accessory dwelling units, building safety, deck permits, the Design for Life program, home improvements, use and occupancy certificates, fences, fire code compliance, GIS maps, the public right-of-way, septic systems, urban farming and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

Earlier this month, the Permitting Services Podcast was recognized with a 2024 achievement award from the National Association of Counties (NACo). 
The Department of Permitting Services is located at 2425 Reedie Drive, Seventh Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. An appointment is not necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311. For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.

New Podcast from Department of Permitting Services Focuses on Commercial Building Safety

Ensuring building safety is a top priority of the Montgomery County Department of Permitting Services (DPS) and that topic is the focus of the 15th episode of the Permitting Services Podcast, “Commercial Building Safety: Codes, Designs, Plans and More.” The new episode is now available.

“The month of May is also known as ‘Building Safety Month,’” said DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast. “Ensuring building safety begins with enforcing building codes to ensure that a project is built correctly, and that it is built to last. This episode focuses on raising awareness of commercial building safety with an emphasis and overview of codes, design, plan review timelines, and use and occupancy certificates.”

Joining Division Chief Lucas for the discussion is DPS Architectural, Life Safety and Fire Protection Section Manager Crystal Maddox, who has worked in the industry for 20 years.

“We have several codes, standards and regulations that we have to look at in the commercial building construction division to make sure that the minimum requirements are met to ensure safety,” said Section Manager Maddox. “We have architectural and life safety review, mechanical review, electrical review, energy, sometimes green building and even structural review involved in a project, and our reviewers have to look at the varying requirements, depending on what the project involves, to make sure those minimum requirements are met.”

During the podcast, Section Manager Maddox encouragescustomers who are embarking on commercial building projects to schedule a virtual design consultation with DPS to get their questions answered before applying for permits. Those customers should bring their design team to these meetings. She said that the commercial building code covers a variety of uses including four-story townhomes, apartments and condominiums, which may be confusing for customers when navigating the permitting process.

“If you do not know or have questions, please check with DPS,” she said. “We are here to help.”

Lucas and Maddox remind customers, especially small business owners, who are considering buying or leasing a property to check with DPS beforehand to ensure that the planned use is allowed at that site. They also highlight the DPS permitting dashboard, which includes turnaround times for new commercial construction and commercial alteration.

“What we do tell folks is that when you submit your project for review anticipate 30 days for the first review cycle on our end to get all of our reviews completed,” Section Manager Maddox said. “Our goal is to have all those reviews done within 30 days. We do have a commercial fast track program, which has a turnaround time of three days, if your project qualifies. That might be a business or mercantile use, something simple in nature that qualifies and that we can get in and out for you very quickly. We also have expedited review. Talk to DPS about your timeline, and we let’s see what we can do.”

This episode of the Permitting Services Podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform. This episode is also available on video to watch on-demand on the County’s YouTube channel.

Previous podcast episodes have covered building safety, accessory dwelling units, deck permits, the Design for Life program, home improvements, use and occupancy certificates, fences, fire code compliance, GIS maps, the public right-of-way, septic systems, urban farming and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

The Department of Permitting Services is located at 2425 Reedie Drive, Seventh Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. An appointment is not necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311.

For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.

Schedule a Free Residential Deck Inspection with the Department of Permitting Services During ‘Building Safety Month’ in May

Montgomery County Department of Permitting Services (DPS) inspectors will provide free residential deck maintenance inspections for homeowners during the month of May as part of the County’s annual “Building Safety Month” campaign. The DPS free deck inspection program is limited to 250 appointments.

“Mission Possible” is the theme for the 2024 Building Safety Month campaign to raise awareness about building safety and the importance of adopting modern and regularly updated building codes.

“This is the County’s 15th year providing residential deck inspections to educate homeowners about the importance of preventative deck maintenance for you and your visitors,” said County Executive Marc Elrich. “During that time, inspectors have conducted more than 2,800 free residential deck inspections as part of our commitment to safety. We encourage homeowners who have questions about the status of their deck to book an appointment for this free service and to review the educational resources that are available on the DPS website.”

To request a deck maintenance inspection by telephone, homeowners should contact the County’s central call system at MC311 or 240-777-0311 beginning Wednesday, May 1. Homeowners also can schedule an inspection online by visiting the DPS website at montgomerycountymd.gov/dps and submitting a service request. The form is in the online services queue on the front page of the website. On the description section of the online form, residents should note they are requesting a deck maintenance inspection and include the property address and contact information at the top of the form. Requests cannot be anonymous and must be requested by the homeowner.

“Building safety is our mission 365 days a year and Building Safety Month is a great opportunity to reemphasize the importance of safeguarding our homes inside and out,” said DPS Director Rabbiah Sabbakhan. “A free deck maintenance inspection should take about 20 to 25 minutes. Once on site, an inspector will check the support structure of the deck, fastener conditions, ledger attachment and overall condition of the deck. Because of our inspectors’ workload at this busy time of the year, the program is limited to 250 appointments. Customers will find additional resources about decks and the permitting process on the DPS website, and we are always available to answer questions.”

One resource titled, “Plan Submittal Guidelines for Residential Decks,” is designed for homeowners submitting plans for a new deck. It contains information about the permitting and inspection process. There is also a video to watch on-demand with DPS inspector Jeremy Shupp, who provides an overview of a deck inspection and who encourages homeowners to contact a licensed contractor. Another resource for homeowners, “Deck Maintenance Inspection Guidelines,” may be of interest for those who were not able to schedule a deck inspection. For more information about these resources and others, including frequently asked questions and answers, visit the DPS website and search for “residential decks.”

DPS’ free deck inspection program does not extend to the city limits of Gaithersburg and Rockville as those municipalities have their own permitting departments and protocols.

The Montgomery County Council issued a joint Building Safety Month proclamation on April 30. An outreach table will be available in the DPS customer service lobby in Wheaton throughout the month of May with information about building safety and other permitting topics.

The weekly themes for this year’s Building Safety Month campaign include: “Understanding the Mission,” (May 1-4); “Preparing a Building Safety Plan,” (May 5-11); “Learning from the Pros,” (May 12-18); “Engaging Your Community,” (May 19-25); and “Celebrating Success in Building Safety,” (May 26-31).

Learn more about Building Safety Month on the DPS website and join the conversation on social media using #MoCoDPS, #BuildingSafetyMonth2024 and #BuildingSafety365.

The Department of Permitting Services is located at 2425 Reedie Drive, seventh floor, in Wheaton. The customer service lobby is open from 7:30 a.m. to 4 p.m., Monday-Friday, and customers do not need an appointment to get assistance. For more information, visit the DPS website at montgomerycountymd.gov/dps.

Latest Permitting Services Podcast Features Information About New ‘GIS Maps’

The latest episode of the Montgomery County Department of Permitting Services (DPS) Podcast series, “GIS Maps,” provides an overview of three new geographic information systems (GIS) maps that are posted on the front page of the DPS website. The maps include the Floodplain and Storm Drain map, the My Inspector and Property map and the Commercial Use and Occupancy map. The maps could help business owners considering locations or potential homeowners in their decision making.

A link to all three of the new maps is posted on the front page of the DPS website at montgomerycountymd.gov/dps.

“These maps are important to keep the public informed about properties in an area’s floodplain, as well as permitting activity around the County,” said DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast. “The commercial use and occupancy map contains data going back to 1999 and may be of high interest to those considering opening a new business. We encourage residents to tune in to the podcast to learn more about these new maps and the information they provide.”

Joining Division Chief Lucas on the podcast is DPS Information Technology (IT) Specialist Josh Cole, who developed the maps. During the podcast, IT Specialist Cole explains the information found in each of the GIS maps and said he is available to answer questions and to assist anyone who may need help navigating the new maps.

This episode of the Permitting Services Podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform. This episode is also available on video to watch on-demand on the County’s YouTube channel.

Previous podcast episodes have covered building safety, accessory dwelling units, deck permits, the Design for Life program, use and occupancy certificates, fences, fire code compliance, the public right-of-way, septic systems, urban farming and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

The Department of Permitting Services is located at 2425 Reedie Drive, Seventh Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. No appointment is necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311.

For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.

Home Projects: When Do You Need a Permit?

Spring is in the air, and many homeowners may be planning home improvements and renovations in the coming weeks and months.

Montgomery County Department of Permitting Services (DPS) staff members are available to answer questions about when a permit is needed and when you do not need a permit for home projects.

In Montgomery County, a permit is not required for caulking, painting, wallpapering, replacing a faucet, installing countertops, installing flooring, replacing siding, replacing the roof covering, and replacing window screens.

A permit is generally required prior to reconstruction or renovation to an existing structure other than a repair. For example, permits are required when installing an accessory structure, deck, fence (unless it replaces a permitted fence in the same location, is the same height and same materials), gazebo, swimming pool and shed.

DPS also provides guidance on its Residential Alterations webpage to help customers know when they may need a permit. Other resources to check online are posted on the DPS Homeowners webpage. If you live in a municipality or homeowners association, be sure and check the specific bylaws and regulations.

DPS staff members are available to answer questions about when a permit is needed and when one is not necessary. Questions can be directed by calling the County's call center at 311 (if outside the County, call 240-777-0311). The call center can make connections with DPS staff. Residents or business representatives also can stop by DPS offices at 2425 Reedie Drive (seventh floor) in Wheaton from 7:30 a.m.-4 p.m. Monday-Friday. No appointment is necessary.  

New Dashboard Highlights Turnaround Times for Select Permits and Plan Review

The Montgomery County Department of Permitting Services (DPS) has unveiled a new Permitting Dashboard for customers to track select permits and plan review turnaround times. The information on the dashboard is updated daily on a rolling basis (30 days and 12 months) and will improve tracking of projects under review.

The dashboard information is posted on the front page of the DPS website at montgomerycountymd.gov/dps.

The Permitting Dashboard focuses on plan review and permit issuance turnaround times for the following permits: commercial new construction, commercial altercation, residential new construction, residential alteration and new construction, public right-of-way, sediment control and stormwater management. At the top of the dashboard, the permit types are displayed in green tabs for navigation and the data for each permit type is displayed for the past 30 days and the previous 12 months.

“One of the most common complaints we hear about our permitting process is not knowing how long the process will take,” said County Executive Marc Elrich. “Whether our customers are residents or businesses – ‘time is money’ and everyone has a right to a reasonable expectation on when they will know about their permit application. I commend DPS for launching this new tool to provide increased accountability and transparency. This data will help customers better understand the permitting process while also allowing DPS to continue to improve and expedite the amount of time it takes to approve a permit.”

The dashboard includes a flow chart to explain the time it takes to issue a permit. The permitting process begins when the application is uploaded online on the DPS website. The application is screened and reviewed by DPS staff. If the application is incomplete, the applicant will be asked to provide corrections to the plan. Some permit applications also require zoning review and reviews by other County departments and outside agencies. When the application and review process is complete, the permit is issued.

“The new dashboard provides DPS leadership with a robust management tool which enables better, more proactive tracking of projects under review and ensures delivery of DPS performance measures through consistent delivery on target review timeframes,” said DPS Director Rabbiah Sabbakhan. “In addition, the dashboard is a prime example of open and transparent government with up-to-date review timeframes and data for new construction, alterations, as well as zoning and land development reviews all part of DPS’ permitting streamlining effort.”

DPS customers can apply and pay for permits, submit construction plans, request records, file property complaints and schedule inspections online at any time. Customers who have permitting questions or need more information about the application process should contact MC 311 (240-777-0311) or stop by DPS offices. An appointment is not necessary to get in-person assistance. The customer service lobby, located at 2425 Reedie Drive (seventh floor) in Wheaton, is open from 7:30 a.m.-4 p.m. Monday-Friday.

Follow the Permitting Services Podcast to stay connected with local code officials on a variety of permitting topics, and subscribe to Constructive Comments, the monthly DPS newsletter, for the latest news and information from the permitting department.

For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.

Permitting Services Podcast Highlights Montgomery County Design for Life Property Tax Credit Program

 

The 12th episode of the Montgomery County Department of Permitting Services (DPS) Podcast series, “Design for Life Property Tax Credit Program", features information and tips about navigating the permitting process for homeowners who are planning to add accessibility features such as elevators, grab bars, no-step entrances, ramps, stairlifts and wider doorways at their homes.

To qualify for the Design for Life Property Tax Credit Program, homeowners must spend at least $500 on accessibility features and the work must be certified by DPS.

“This is an important episode for Montgomery County homeowners who are planning to redesign or renovate their homes to make them more accessible for people with mobility issues,” said DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast. “This is the time of year when property owners are planning home improvements and we want to make sure they are aware of the Design for Life Property Tax Credit Program and how it works.”

Joining Ms. Lucas on the podcast is DPS Residential Plan Reviewer Mariella Dallas, who explains how important it is to submit detailed drawings for the review process.

“It’s important to indicate you are applying for a Design for Life property tax credit when filling out the application at the beginning of the permitting process,” said Ms. Dallas. “That alerts plan reviewers to look for these accessibility features on the drawings. We also suggest applicants book a free, predesign consultation to meet virtually with code officials to get your questions answered before you apply for permits.”

Homeowners can book a predesign consultation online by visiting the DPS website at montgomerycountymd.gov/dps. The Design for Life website includes detailed information about the program for building professionals and homeowners.

The Design for Life permit and process webpage is another resource to guide applicants through the steps—from applying for permits, submitting plans, scheduling inspections, applying for tax credits, reviewing the application, to receiving the property tax credit on your property tax bill.  

This episode of the Permitting Services Podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform. This episode is also available to watch on video on the County’s YouTube channel.

Previous podcast episodes have covered building safety, accessory dwelling units, deck permits, commercial building trends, use and occupancy certificates, fences, fire code compliance, the public right-of-way, septic systems, urban farming and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov. 

The Department of Permitting Services is located at 2425 Reedie Drive, 7th Floor in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. No appointment is necessary to receive in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311.

Permitting Services Unveils New GIS Maps to Keep Public Informed

The Montgomery County Department of Permitting Services (DPS) has launched three new geographic information systems (GIS) maps on the front page of its website to keep the public informed about properties in an area’s floodplain. The maps also will highlight permitting activity around the County for commercial use and occupancies and inspections in near real time.

A link to all three of the new maps is posted on the front page of the DPS website at montgomerycountymd.gov/dps.

The Floodplain and Storm Drain Map provides engineers, planners and property owners useful information regarding floodplains and drainage. The map collates Federal and local floodplain maps in a single resource to enhance public awareness and understanding of flood prone areas, potential flood risks and associated hazards within a specific region.

The My Inspector and Property Map displays information about upcoming inspections, property details and contact information for inspectors. DPS stakeholders also can find permit applications near their homes by using a bounding box tool. The map is designed to improve transparency and construction awareness.

The commercial Use and Occupancy Research Map is designed for stakeholders to search commercial use and occupancy (U and O) certificates by parcel. This may be helpful for those opening a business or changing the use type of a business. The data goes back to 1999. U and O certificates can be printed using DPS online services. Searches for U and O certificates before 1999, should be made to DPS through MC 311 or 240-777-0311.

“We expect these maps will be of high interest to our customers and stakeholders,” said DPS Director Rabbiah Sabbakhan. “The information displayed can help developers make informed decisions about building projects based on the elevation layers, drainage maps and natural resources within an area. Plus, we expect the maps will be important for prospective buyers and residents looking for permitting information at or around their homes and properties. This new GIS feature will be a prevalent tool and a great example of how DPS will innovate and leverage technology to improve the permitting process.”

DPS customers can apply and pay for permits, submit construction plans, request records, file property complaints and schedule inspections online at any time. Customers who have permitting questions or need more information about the application process should contact MC 311 (240-777-0311) or stop by DPS offices. An appointment is not necessary to get in-person assistance. The customer service lobby, located at 2425 Reedie Drive (7th floor) in Wheaton, is open from 7:30 a.m.-4 p.m. Monday-Friday.

Follow the DPS Podcast to stay connected with local code officials on a variety of permitting topics, and subscribe to Constructive Comments, the monthly DPS newsletter, for the latest news and information.

For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.

Permitting Services Director Touts ‘Customer Bill of Rights’ and Previews What’s Ahead in Latest DPS Podcast

The 11th episode of the Montgomery County Department of Permitting Services (DPS) Podcast series, “A Look Ahead at 2024,” features a 15-minute discussion with DPS Director Rabbiah Sabbakhan and Customer Support and Outreach Division Chief Gail Lucas about some of the department’s new initiatives, programs and services, including the DPS Customer Bill of Rights.

“It’s going to be a banner year at DPS,” said Director Sabbakhan, who will celebrate his first year at DPS this month. “We have accomplished a lot this last year, and the focus has been on streamlining our permitting process. We are looking forward to carrying that momentum and doing some really great things for the County in 2024.”

Director Sabbakhan touts the DPS Customer Bill of Rights, a new guidance document posted on the DPS website, as one of the ways DPS is memorializing its commitment to providing excellent customer service.

“The DPS Customer Bill of Rights is important as it enables our customers to see expectations for customers and it brings an accountability factor to DPS,” Director Sabbakhan said. “We want customers to know what to expect—from the right to a second opinion to responsiveness to code citations—in the spirit of great customer service and transparency.”

For customers planning to embark on new projects this new year, Division Chief Lucas notes the importance of booking a DPS predesign consultation to meet virtually with code officials to get your questions answered before you apply for permits.

“You can book this appointment online and it is free,” said Ms. Lucas. “It is also helpful to book this virtual meeting and get this guidance if you are planning to open a new business.”

For homeowners, Division Chief Lucas noted the Montgomery County Design for Life Property Tax Credit program. To find out if your project qualifies, she encourages homeowners to visit the Design for Life website at montgomerycountymd.gov/design.

Looking ahead, Sabbakhan said he is excited about several new programs and services that are coming in 2024, including the rollout of a pilot program to expedite solar permits; public data dashboards to increase transparency about permitting time frames; a graphically informative new online GIS feature providing robust property and neighborhood permitting data; and, more clearer permitting guidance for new restaurants opening in the County, as well as other prevalent permit and occupancy types.

“I want to see progress and continuous improvement throughout the year and through all facets of our operation,” Director Sabbakhan said. “My goal for DPS is to provide exceptional customer service consistently and staff is doing that.”

The Department of Permitting Services podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform.

Previous podcast episodes have covered building safety, accessory dwelling units, deck permits, commercial building trends, use and occupancy certificates, fences, fire code compliance, the public right-of-way, septic systems, urban farming and zoning. Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

The Department of Permitting Services is located at 2425 Reedie Drive, 7th Floor in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. No appointment is necessary to get in-person assistance. Customers may also reach out to DPS staff by calling MC 311 or 240-777-0311.

Latest Permitting Services Podcast Features Information and Tips About ‘Residential Fast Track’ Permits

The 10th episode of the Montgomery County Department of Permitting Services (DPS) podcast features information and tips about the department’s “Residential Fast Track” program. The new program can help speed up the process to get permits for many residential projects. In some cases, where all information is correctly assembled before submitting an application for a permit, the program can lead to approval in days instead of weeks.

“DPS recently reenergized the Fast Track Program for eligible projects such as single-level decks and sheds,” said DPS Customer Support and Outreach Division Chief Gail Lucas, who hosts the podcast. “Customers can now get permits for eligible Residential Fast Track projects in one day or two if their applications are submitted completely. We encourage homeowners to listen to this podcast to better understand the permitting process for residential projects.”

Joining Division Chief Lucas on the podcast is DPS Permitting Services Manager Crystal Roberts and DPS Plan Reviewer Mark Stup.

During the podcast, Manager Roberts reminds listeners that the DPS website at montgomerycountymd.gov/dps is a great resource to learn more about the permitting process and to find the submission requirements for Residential Fast Track projects. She said DPS has designated staff to ensure these applications are expedited and customers will receive timely feedback. A project must not be served by a well or private septic system to be eligible for the Fast Track program.

Plan Reviewer Stup said it is important for submitted plans to be well-drawn and that they clearly convey what the project is about. He also shares information during the podcast about how quickly these projects can be reviewed by DPS.

Podcast listeners will find the Permitting Services podcast is now available on the DPS website and various podcast platforms including Amazon, Apple and Spotify. It also is available at https://permittingservicespodcast.buzzsprout.com/. Subscribe to the podcast by tapping the “plus” or “follow” sign on the podcast provider’s platform.

Previous podcast episodes have covered accessory dwelling units, building safety, deck permits, commercial building trends, use and occupancy certificates, fence permits, fire code compliance, the public right-of-way, septic systems, urban farming and zoning.

Listeners are encouraged to send questions and ideas for future podcast episodes to dps.podcast@montgomerycountymd.gov.

The Department of Permitting Services is located at 2425 Reedie Drive, 7th Floor, in Wheaton. The customer service lobby is open from 7:30 a.m.-4 p.m., Monday-Friday. Appointments are not necessary to get in-person assistance.

Department of Permitting Services to Host Stakeholders Forum on Wednesday, Dec. 6, in Wheaton

A Stakeholders Forum, hosted by the Montgomery County Department of Permitting Services (DPS), will be held from 8:30 a.m.-noon on Wednesday, Dec. 6, in the second-floor auditorium of the Maryland-National Capital Park and Planning Commission (M-NCPPC) building in Wheaton. The forum is designed for architects, builders, contractors, designers, developers, engineers, land use attorneys, permit expediters and other professionals.

The M-NCPPC office building is located at 2425 Reedie Drive in Wheaton.

Those planning to attend are encouraged to reserve their spot for the forum online. Space is limited to 200 seats.

The first 30 minutes of the event will feature a meet and greet session with DPS staff.

Topics to be discussed at the Stakeholders Forum include:

• Public dashboards with turnaround times.
• Updates on proposed changes to fire, building, energy and green building codes.
• Reports and recommendations from the Montgomery County Development Review Process Workgroup.
• New DPS vision, core values and initiatives.
• Commitment to exceptional customer service, including introduction of new Customer Bill of Rights.
• Impact taxes.
• Comprehensive fee study.
• Fast Track Program.
• Technology updates.
• Land Development’s Peer Review Program.
• Community outreach activities, including the new DPS Podcast series.
• Questions and answers session.

“We are excited to demonstrate our partnership with our many stakeholders and provide updates about what’s happening at DPS, and we very much look forward to listening and meeting with our stakeholders about their experiences with the permitting process in Montgomery County to enable the department to continue on the path of continuous improvement,” said DPS Director Rabbiah Sabbakhan. “Our vision is to create a world-class permitting services department.”

Director Sabbakhan said a second forum, with a focus for homeowners, would be held in 2024.

Questions about the Dec. 6 forum can be sent via email to Leah.Ortiz@montgomerycountymd.gov. More information also is available by calling 240-777-6364.

DPS customers can apply and pay for permits, submit construction plans, request records, file property complaints, and schedule inspections online at any time. Customers who have permitting questions or need more information about the application process should contact MC 311 (240-777-0311) or stop by DPS offices. An appointment is not necessary to get in-person assistance. The customer service lobby, located at 2425 Reedie Drive (7th floor) in Wheaton, is open from 7:30 a.m.-4 p.m. Monday-Friday.

For more information about the permitting process, visit the DPS website at montgomerycountymd.gov/dps.