The violations included holding goods hostage, failure to state if a moving estimate is binding or non-binding, misrepresenting services included in estimates and charging extra for these services, and misrepresenting on the company’s website that Big Brothers Moving was licensed and insured.
OCP advises consumers in Montgomery County to do the following when hiring movers:
- Review OCP’s complaint records on a moving company before getting an estimate.
- Get written estimates based upon onsite inspections. Moving companies are required to provide all consumers with written estimates stating if the estimate is binding or non-binding.
- Ask about the mover’s liability for damage or loss. Consider buying additional insurance to cover all loss or damage.
- Visit OCP’s A-Z Consumer Advice on Moving and Storage Companies for recommendations on preparing for a move.
