July 5, 2013

Public Information Office Receives Three Awards from National Association of Counties

The Office of Public Information received National Association of Counties (NACo) Achievement Awards this year for three outstanding programs -- “Montgomery Al Dia,” radio/cable TV show; the Emergency Medical Services Transport Reimbursement Law Public Education Campaign; and the MC311 Customer Service Center and Website.

“Montgomery Al Dia” (“Montgomery Today”), hosted by Lorna Virgili, is a weekly half-hour Spanish language radio show that airs live on Radio América 1540 AM every Tuesday at 2 p.m. and appears on County Cable Montgomery (CCM) several times during the week. Check the CCM website for the show schedule and to watch archived shows.

The Emergency Medical Services (EMS) Transport Reimbursement Law Public Education Campaign was initiated to educate the public about the facts surrounding the new EMS transport fee that went into effect January 1. 2013. The campaign explained how the law works and how it is benefiting the County’s Fire and Rescue Service.

Montgomery County’s MC311 Customer Service Center and Website were launched in June 2010. Since then, the center has logged more than 1.75 million calls and its website receives more than 20,000 unique visitors every month. The call center extended it hours during the past year -- 7 a.m. to 7 p.m. -- to meet the increased demand for services after normal working hours.

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