November 2, 2015
MC311 Customer Service Center to Staff Executive Office Building Lobby
MC311 was launched in June 2010. In August 2012, the hours of operation were extended to 7 a.m. to 7 p.m., Monday through Friday. Prior to that, the CSC operated from 7 a.m. to 5 p.m. The self-service website,www.MC311.com is available 24 hours a day, seven days a week. MC311 remains open extra hours during weather emergencies or other significant incidents.
Since the CSC opened, call volume has averaged 40,000 calls per month. The 311 web portal allows residents to find answers and check on the status of service requests and has consistently averaged 25,000 views per month. MC311 recently created the three-millionth request for service since their launch in 2010. In addition, customers can tweet 311 using @311MC311 from 8 a.m. to 4:30 p.m., Monday through Friday.