September 28, 2022

Residents Could Win a $100 Gift Card by Taking ‘Ride On Reimagined’ Customer Satisfaction Survey


Current, former and potential Ride On bus users are being asked by the Montgomery County Department of Transportation (MCDOT) to participate in its “Ride On Reimagined” Customer Satisfaction Survey, which will be available online through Friday, Oct.7. Those who participate will be entered into a sweepstakes to win $100 gift cards.

The survey is available in English, Spanish, Amharic, Simplified Chinese, French, Hindi, Korean and Vietnamese.

The Ride On Reimagined study is a comprehensive, forward-looking assessment of the bus network that may result in significant recommended changes to how bus transit (including Ride On and Metrobus) operates in the County based on current and future needs.

The related survey is a vital part of the Ride On Reimagined study. It will provide MCDOT with a clearer understanding of bus riders’ needs, impressions and transit experiences. MCDOT wants to learn what is being done well, and what areas need improvement. Feedback from the survey will lead to future investment in the Ride On bus network.

Take the survey here.

Fare collection resumed on all Montgomery County Ride On buses on Aug. 1. The one-way pre-pandemic fare, which was $2 per ride, is now $1 for all Ride On buses including the Flash. Monthly passes, which were $45 per rider, are now $22.50.

Passengers are encouraged to wear a mask but are no longer required to wear them. Masks are available on all buses for riders who need them. Bus interiors will continue to be cleaned by the County's Department of General Services with hospital-grade disinfectant. Bus filters and ventilation systems are also treated regularly with disinfectant.