July 31, 2014

MC 311 on Twitter

The County’s 311 Customer Service Center has launched a new Twitter account that allows residents to get non-emergency County government information and request services via Twitter. The address is @311MC311. Initially, tweets will be monitored Monday through Friday, 8 a.m. to 4:30 p.m.

Customers can now tweet MC311 with a question or request for service. They will receive a response with the Service Request number and a time frame for a follow-up response for services handled by departments.

Information will also be tweeted about some of the most common topics coming into MC311. These include: Ride On Bus Real Time information; reporting a dead animal along the roadway; reporting a street light outage; and reporting a pothole on a County road.

Individuals who don’t already have a Twitter account can go to www.twitter.com, register for a free account, then follow @311MC311.