June 10, 2021
County’s Department of Permitting Services Will Begin to Welcome Walk-in Customers to Its New Offices in Wheaton Starting on Monday, June 14
Montgomery County’s Department of Permitting Services (DPS) will be welcoming walk-in customers to its new offices at 2425 Reedie Dr. in Wheaton starting on Monday, June 14.
DPS offices will operate from 7:30 a.m. to 4 p.m. Monday through Friday.
DPS offices were previously located in Downtown Rockville. The relocation to the new 14-story office building that is part of the Wheaton Revitalization Project and part of the County’s efforts to consolidate many of its departments into a single location. However, the new building was dedicated in October during the COVID-19 health crisis when most County facilities were closed for safety reasons.
The new DPS offices are on the seventh floor of the new building.
“In response to the pandemic, the Department of Permitting Services transitioned quickly and efficiently from in-person to online services,” said County Executive Marc Elrich. “I want to thank Director Mitra Pedoeem and all of the employees at DPS, as well as our residents and businesses, for their adaptation and patience to our online permitting process. As we move back to in-person services, I am confident that the resilience and innovation that DPS displayed over the past year will help enhance the level of customer service the department provides to residents and businesses for years to come.”
DPS has implemented a new queueing app to allow customers to “wait in line” virtually before coming into DPS offices for service. The link to the new app will be available on the DPS website on June 14. Alternatively, a barcode can be scanned at the greeting point of the seventh-floor offices.
“We are excited to welcome back our customers to our new office,” said DPS Director Pedoeem. “We are working to provide the best customer service so that DPS becomes ‘Your Project Partner’ in the success of your project.”
Among the services customers will be able to obtain at the DPS offices are Same Day (Fast Track) Permitting for residential decks, small-scale interior alterations of existing commercial and residential buildings and license renewals.